Setting the standard.

Globally there has been a movement towards enacting a more comprehensive set of consumer rights. In South Africa, that resulted in the Consumer Protection Act 68 of 2008 (CPA). Broadly speaking, the CPA deals with the supply of goods and services to individuals and small juristic persons in South Africa. Practical Guidance Consumer Law offers user friendly and practical advice to both consumers and suppliers by explaining the nature of the rights of consumers and the obligations of suppliers, with the relevant examples. It also provides users with useful tools, such as forms and precedents, checklists and most importantly, up to date guidance on the relevant laws in order to successfully comply with consumer protection law guidelines; how to enforce claims under the CPA; the consequences of not complying with the CPA; and specific requirements in order for your businesses to stay compliant with the regulations associated with consumer law.

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Consumer Law. Table of contents.

  • Introduction to consumer rights
  • Consumer rights and protection
  • Franchises
  • Product safety and liability
  • Enforcement of the CPA
  • Business names
  • Industry codes of conduct
  • Tips for suppliers of specific goods and services
  • Types of consumer rights
  • Application of the CPA
  • Exemptions and exclusions
  • The right of equality in a consumer market
  • The right to privacy
  • The right to choose
  • The right to return, refund and/or replacement
  • Right to disclosure and information
  • Product labelling
  • Right to fair and responsible marketing
  • Right to fair and honest dealing
  • Auctions
  • Right to fair just and reasonable contract terms
  • Right to fair value good quality and safety
  • Right to supplier accountability
  • What is a franchise
  • Agreements with franchisees
  • Product recall
  • Strict liability
  • Strict liability recovery
  • Authorities and their roles
  • Enforcing a claim
  • Consequences of non compliance
  • Registration and criteria
  • Details of industry codes
  • What to look out for in certain industries or contracts



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